Chromebook

[patrickmorgan]

I just received my Acer c710-2411 in the mail and the first time I openned it up I got the Chrome OS is missing or damaged message.  Is this thing broken already?

[DenverDevil]

Acer support was worthless. I have a solid white screen. They kept telling me to run the recovery but refused to tell me what version of the chrome OS I had to download. They kept telling me to load the one that was listed at the bottom of my screen. I couldn't get them to understand that I couldn't see anything on my screen but white. I also am running a C710-2847. I am also having similar issues getting the recovery media tool to download the image. What a piece of crap this platform is.

[DenverDevil]

I had it and it is just as worthless as v. 2

[ruggaby]

Hey guys, think I'm about to head down the same path as y'all, BUT I have forestalled the inevitable (maybe) by popping off the battery, power-cycling, and re-inserting. Don't know if this is a long-term solution (doubt it). Also, I did see this on the Acer support site:

If you are getting a "Chrome OS is Missing or Damaged" message when starting your Acer C710, you may try to reseat the hard drive. Please only attempt this if you are comfortable opening the computer and reattaching a cable. If you are not comfortable doing this, please contact Acer support.

Note: Following these steps will not void your warranty. If you physically damage the product during this process, charges may apply to fix the damage.

Use the following steps to remove and reattach the hard drive cable.

1. Turn the computer over and remove the battery.
2. Break the Acer warranty void sticker to gain access to the screw beneath it. Be advised your warranty will not be voided by removing this sticker.
3. Remove the screw beneath the sticker and then slide the panel forward and lift to remove it.
4. Locate a white cable that connects the hard drive. You may see exposed gold contacts.
5. Pull the black tab out to release the cable and carefully disconnect the cable.
6. Completely reconnect the cable and make sure the gold contacts are no longer visible, then push the black tab back in to lock the cable in place.
7. Replace the back panel and slide it towards the battery compartment to lock it in place.
8. Replace the screw and put the battery back in.
9. Power your system on.

* via: http://acer.custhelp.com/app/answers/detail/a_id/32042/~/acer-c710-chrome-operating-system-is-missin...

Is this advisable? Has anyone attempted it? AM I DOOMED???