05-31-2013 01:49 PM
I have a C710. It will not start. Get message about Chrome OS missing or damaged. I downloaded the recovery fix from the suggested url two times, each to a 8 GB usg flashdrive on a windows pc. I then went into the usb drive and executed the program. I did not see any messages on the screen as the recovery fix was executed.
The last time I let the fix run over night. I took the USB out of the windows pc. I started up the C710. When the C710 came to the screen telling to insert the usb ( and enter? ), I get a message that the Chrome OS not found, or something similar.
How do I get an image of the Chrome OS and how do I load it on the C710?
06-01-2013 09:34 AM
Download the recovery fix in the windows PC, save the file in the desktop. The file name is chromeosimagecreatorV2, its an .exe file. Connect the USB drive to the windows PC then select chromeosimagecreatorV2 file > right click > select run as administartor option.
Enter the model of chrome OS device which can be loacted at the bottom of the screen which prompt you to connect a recovery device.
Enter the model of chrome OS and click on next.( Make sure that your windows PC is connected to internet while you do so).
After the recovery media is done. You can remove the USB drive from windows PC by Safe removal method.
The connect that to the chrome book and follow the instructions.
Can follow the steps from the below link.
09-02-2013 03:06 AM
I'm having the same problem as the original poster and tried your solution but it's not working for me. The Acer C710-2847 shows up as model Parrot Stilt A-C 6844 in the error message stating "Chrome OS is missing or damaged". But when I put in the USB drive with the files installed from the recovery fix, it just gives an error message and points me to the Google Chrome OS recovery page.
I'm beginning to think it's not Parrot Stilt A-C 6844 but something else. Just no idea what the something else is. And yes, I've tried a number of USB drives and have the same problem every time.
10-27-2013 07:00 PM - edited 10-27-2013 07:01 PM
Same here! I have model Parrot Stilt B-D 4648 I have been trying to recover for 2 days now and no luck, trying SD and USB drives and left it on overnight when it mentions it will only take a few minutes.
10-29-2013 03:47 AM
Hey, I too have been having trouble with recovering my c710. I have tried 6 different brands and models of usb's of various sizes. I have been to every google site, hacker site, tried the reovery tool over and over again, with no success. I spoke with a chrome ninja who indicated that the c7s have issues with the hard drive crashing when you remove the battery. She decided that the problem was either my hard drive or the usb. I spent an hour on the phone with acer customer support who led me through the same exact steps as the web site. He told me my only option was to send my chromebook back to the company for repairs. I am reluctant to this, as I have opened the back panel to upgrade the ram. Frustrated, I finally frankensteined together a usb enclosure and pluged it into my computer. The ssd was in working order. I tried reformating it back to default settings, tried writing the os image directly to the drive. Basically, everything I could think of. I am at a loss. Has anyone been able to resolve this issue? The last thing I can think of is to run the recovery tool on my windows 8 machine, before I was using vista. Sorry for the novel but I am quite frustrated.
11-17-2013 05:38 PM
I have a similar problem in that I modified the hardware. I put in 16 Gb ram and a new 120 Gb Samsung 840 Pro SSD. I was running Ubuntu 13.10 and other than a few issues with Ubuntu it worked great. But I wanted to use it in 64 bit mode so I thought I could fix that. along the way the Acer got bricked and now it is stuck at the recovery option. I stipped the head in the case screw so I cannot restore the original hardware just yet.
I am tring everything I can think of to get it to boot a recovery image but unless I can modify the script to reinstall it the non-standard hardware makes it difficult if not impossible.
I am still working on it.
By the way if any ACER product guys are listening, this very nice little C7 would be great with 16Gb ram and a nice SSD and running Ubuntu 12.04 with Xfce in 64 bit mode.
11-17-2013 07:56 PM
I have the original hardware. My problem started after I installed chrubuntu too. I get the OS missing or Damaged screen, but I no longer get the OS verification on or off and I can't get the black non- gui screen.