Look to the lower right corner of your screen. There you will see a series of icons. Click on your account picture at the very right. A window will appear showing you information about your chromebook. Make sure that the audio is at a high volume. If it’s muted, unmute it. And make sure that the output is set to the proper destination; headphones if you want to listen through headphones, speakers if you want to listen through speakers
This step will completely wipe your chromebook so you need to backup all of your data first. Again: this will erase EVERYTHING and bring your chromebook back to the state it was when you bought it.
Click on your account picture in the lower-right corner of your screen.
Click on Settings. A window will appear. Click on Show Advanced Settings at the bottom.
Find the “Powerwash” label and click Reset.
In the window that opens click RestartOnce the chromebook restarts you will be presented with the setup window. Go through the setup and enter your google account information. Try to play a sound now, if it works then success!
Note: While I am an Acer employee or contracted employee, my contributions to Acer Community are my own and not representative of Acer or its views.
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