where is the service pack 1 on Aspire Z3620

rikky
rikky Member Posts: 1 New User

Tried to upgrade to win 10 from win 7

Computer says SP1 is installed but I get an error message saying it is not installed when trying to upgrade to Win 10.  Microsoft tried to check it out and they could not find the file but are confused because the computer says it is installed.

 

Anyone have any idea as to :

a) uninstall SP1 that cannot be found even using command prompt

b) reinstall SP1 to get the windows 10 upgrade.

 

 

Answers