i shut down my aspire 1 a couple of days ago and it still says shutting down till now. please help.

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miss_ren
miss_ren Member Posts: 4 New User

i shut down my aspire 1 a couple of days ago and it still says shutting down till now. please help. it powered off twice due to low battery, but when i powered it on again, it still says shutting down... for goodness sake, 3 days of shutting down? what do i need to do to fix the problem.... purchased it just last july...

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Connect the AC power cable and when shutting down screen appears, press the power button and keep pressing it until it shutdown, then try to power it on again.

    I'm not an Acer employee.
  • miss_ren
    miss_ren Member Posts: 4 New User
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    i have tried powering it off over a couple of times but when i turned it on again it is still shutting down.... and yes with AC power cable connected..

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if you press ALT+F10 at boot, are you able to enter Acer erecovery options?

    I'm not an Acer employee.
  • miss_ren
    miss_ren Member Posts: 4 New User
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    I just tried... Nothing happens. It is still the same.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    what's your OS?

     

    please try to force shutdown holding power button, 4-5 times, this normally put windows on repair mode and fix issues like this.

    I'm not an Acer employee.
  • miss_ren
    miss_ren Member Posts: 4 New User
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    OS is Windows 8.1.