ecr e since installing windows 10 my Aspire R7-571-6858 will not power down via the screen,

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fdrrdl
fdrrdl Member Posts: 1 New User

Since installing Windows 10 my Aspire R7-571-6858 will not shut down properly when using the screen prompt.  The monitor will power down but the keyboard remains backlit and the power light remains on.  I have to force a shut down manually via the power button.

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  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    fdrrdl,

     

    Shutting a system down is a basic operating system function. You can attempt to perform a refresh of the unit to see if there might be some corrupt drivers or files installed.

     

    the other alternative is to go back to Windows 8, then upgrade again.