Why does my Acer Portal not open?

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lauramurray984
lauramurray984 Member Posts: 1 New User

Hi everyone. I have an issue and I have no idea what to do. I keep trying to open my Acer Portal, and it will not open. It will say something about BYOP experience, I push yes, and it tries to open but closes about a second after it starts to open. Acer explorer opens, along with Acer Care Center. thank you.

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  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter
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    Hi lauramurray984,

     

    We're sorry for any inconvenience. About the issue with Acer Portal, please refer to steps below to fix the issue:

    1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework].
    2. Please download and install [Acer Portal] on Windows PC from Acer BYOC Apps website. Acer BYOC Apps download website: https://www.cloud.acer.com/downloads
    3. Make sure both [Acer Portal] and [AOP Framework] are in [Control Panel\Programs\Programs and Features], then launch [Acer Portal] shortcut on the desktop to use.

    You can also visit the Acer BYOC Apps Online Help for more information.

    Hope you'll like them and have a better experience of abApps.

     

     

    Acer BYOC Apps Support