Unable to reset factory defaults on Acer E1-571

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Sunil1
Sunil1 Member Posts: 1 New User

I have an Acer Aspire E1-571 with Windows 8 pre-loaded. I recently upgraded it to Windows 10 which stopped working after 3 days. Tried a reset to factory default and I am now stuck on "tm.sys" missing. Kindly help.

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  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
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    How are you resetting to factory defaults? Are you using recovery media you created, or Acer Recovery management software. Have you tried the go back feature in Windows 10? I am including a link below.

     

    http://acer.custhelp.com/app/answers/detail/a_id/37931

     

    If you are still getting errors, I suggest contact technical support in your region to inquire about ordering Recovery software for your system.