Skype Freezes W10 Laptop

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DaveLevy
DaveLevy Member Posts: 1 New User
edited March 2023 in 2017 Archives

I have an Acer Aspire V3-572 PG. It runs W10. 

 

When running Skype video it freezes the computer such that I have to remove the power lead and battery to reboot the system.

 

I have followed advice at the Skype community forum which mainly points at drivers, and

 

  1. deleted DBTEMP
  2. run windows update
  3. and attempted to install the latest Intel and Nvidia graphics driver, the windows installation wizard refuses to install the drivers, it claims they are up to date. 

 

I can post a dxdiag output if that helps. 

 

What can I do next?

 

Dave