Precision Touchpad not working on Aspire E5-511 with the Installation of Windows 10

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vinayvipparthi
vinayvipparthi Member Posts: 3 New User

Hey, 

I have recently installed Windows 10. I checked my model number in Windows 10 compatablity page of acer. My laptop is compatiable but my Precision touchpad isn't working. I checked, my laptop model does have a precision touchpad but i'm not getting any scrolling or gesture options. I have installed both ELAN and synaptics drivers correctly. But, this precision touchpad is not being recognized. 

 

Some people adviced me to go to Device Manager > Mice and Other pointing devices > ELAN Input Device, THERE IS NO SUCH OPTION AS ELAN INPUT DEVICE. 

 

Thanks in Advance Smiley Happy 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    vinayvipparthi,

     

    Look over this article and see if it resolves the issue for you.

  • vinayvipparthi
    vinayvipparthi Member Posts: 3 New User
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    My model is Acer Aspire E5511 P85T. I tried doing that, It doesnt work. All I want is two finger scrolling. It completely disables my touchpad. :/ 

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    vinayvipparthi,

     

    So you have the touchpad option in the BIOS set to advanced, right?

     

    A couple other things I can think of:

    • Make sure you are using the most current BIOS version. NOTE: make a backup of your current BIOS before updating.
    • Remove the installed drivers for the touchpad and reboot the computer to let Windows install drivers.
  • vinayvipparthi
    vinayvipparthi Member Posts: 3 New User
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    Where can I find the latest BIOS update for my laptop? The current version is v1.07. There is a touchpad update in the acer website for version v1.08 but I can't seem to find that BIOS anywhere. Can you give me the link and Can you make sure "Aspire E5-511 P85T" is capable of Two Finger Scrolling, etc..? Thanks! 

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    vinayvipparthi,

     

    Go to our support website.

    Choose your region.

    Click support at the top of the page.

    Click drivers and manuals.

    Type in your model number (E5-511) in box beneath Search by model number, then click the model.

    Click the BIOS/Firmware tab.