No USB port in printer properties.

Options
kylwhitlock
kylwhitlock Member Posts: 1 New User
edited March 2023 in 2017 Archives

I have connected a UPS thermal printer to the Aspire XC-603 desktop through a serial-USB adapter. I have loaded the drivers for the adapter, loaded the printer, etc. The computer sees the printer, but no test pages ever print and the printer that should work with the UPS Worldship program will not print labels.

 

When I go into printer properties the thermal printer is connect to a COM3 port. When I spoke with UPS tech support they said I need to connect it to a USB001 port, but that option is not available in my options for printer ports.

 

What could the issue possibly be? The document is sent to the printer and then diappears from the printer queue as if it has printed, but no label. Any help would be appreciated. Thanks!