My Aspire TC-705 desktop freezes in World of Warcraft after a few minutes play.

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DoubtingThomas
DoubtingThomas Member Posts: 4 New User

The game had been freezing after anywhere from 5 to 10 minutes of play.

 

WoW help suggested disabling all the many background processes (67) and re-setting power management to 'high performance.'  After doing this, I still had 29 background processes, including 3 by McAffee that I really don't want ever .  Then the free to play version of WoW worked for 24 minutes before it froze.  The only way out of the freeze is to re-boot the computer.

 

I still get pop-ups to get office, and 'get started' ("Start to experience Acer BYOC apps & services)

 

WoW help thinks it's the many pop-ups that are freezing the game.

 

1.  Do you agree?

2. How do i get rid of them?

 

3. What else can I do?

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Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Maybe you just need to update your graphics driver or adjust your game settings.

     

    https://communities.intel.com/thread/97848

     

    https://gameplay.intel.com/

     

    I have no idea what operating system you're using.

    I'm not an Acer employee.
  • DoubtingThomas
    DoubtingThomas Member Posts: 4 New User
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    Thanks, I should have mentioned that the computer is only 6 months old and came with Windows 10 already installed.  The WoW help suggested I check the video driver, and Acer has a feature to check that.  It tested the computer and said the video driver was the latest. 

     

    I tried to reset the game to low quality video, but it kept freezing up and didn't save any changes because I couldn't quit the game, just had to re-boot the computer.

     

    Somehow I thought that since this is an Acer board, I didn't need to list the computer specs.  My bad.

     

    Intel core i7-4790 CPU @ 3.60 GHz

    12.0 GB RAM

    64 Bit OS x 64 based processor

    Intel HD graphics 4600 chip on the motherboard

     

    I'll try the gameplay.intel.com link ...  Does that adjust the game settings in the computer?

  • DoubtingThomas
    DoubtingThomas Member Posts: 4 New User
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    The gameplay.intel/com link shows that WoW is a game I should be able to play.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Try manually updating the intel HD4600 graphics driver.

     

    1. Download the zip

     

    https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

     

    2. Extract

     

    3. Use the "have disk" method from device manager to update

     

    Examples of "have disk method" instructions in links below.....

     

    http://www.eightforums.com/tutorials/9695-driver-install-device-manager-windows-8-a.html

     

    http://plugable.com/2014/12/03/how-to-manually-update-windows-intel-hd-graphics-drivers

     

     

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    I'm assuming it will adjust the game settings.  Give it a shot.

     

    https://gameplay.intel.com/

    I'm not an Acer employee.
  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter
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    Hi DoubtingThomas,

     

    Sorry for any inconvenience caused.

    Please try the steps to improve the pop-up “Start to experience Acer BYOC apps & services” issue.

    1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework] on your PC.
    2. Download and install [Acer Portal] on Windows PC from Acer BYOC Apps website.
    3. Make sure both [Acer Portal] and [AOP Framework] are in [Control Panel\Programs\Programs and Features.

     

    Acer BYOC Apps Support

  • DoubtingThomas
    DoubtingThomas Member Posts: 4 New User
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    Uninstall + download [Acer Portal] seems to have worked.   After disabling all background processes and using the reccommended game settings from gameplay/intel.com . I played for an hour with no problems.

     

    Thanks very much, and thanks to all who made suggestions.