Missing acer support files

sp224
sp224 Member Posts: 4 New User

Hi, I had a doubt that my system was hacked and had to reset the windows. I had no backup or reset point. Now the windows has been perfectly reset but I dont find any of the acer files or acer apps in my system. I want to know how can I install it and what are the necessary ones. Guidance please.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer

    Hello,

     

    You have to restore your system from the recovery partition [Alt]+[F10] or with the Acer recovery media (DVD or UFD).

    France
  • sp224
    sp224 Member Posts: 4 New User

    We reset the system from Alt+F10 only. I dont have any DVD for recovery.

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer

    Hello,

     

    You wrote: "We reset the system from Alt+F10 only." Good way.

    1. Have you selected:
      - Restore Operating System to Factory Defaults
      or
      - Restore Operating System and Retain User Data
    2. What OS do you use exactly?
    France
  • sp224
    sp224 Member Posts: 4 New User

    Hi,

    Actually my system was not starting then. So I clicked Alt+F10. There was only one option, like Windows 10 restore (am sorry i dont remember it exactly). But am sure there was no option lik acer reset. 

    And the system was originally windows 8 and upgraded to windows 10, soon as it was bought. 

  • laurent_14
    laurent_14 ACE Posts: 10,049 Trailblazer

    If I correctly understood, your laptop works actually under Windows 10.

    When you upgrade from Windows 8 to 10, you lose all the Acer apps. You'll find some softwares on your Acer website like Acer Care Center but that's all.

    France
  • sp224
    sp224 Member Posts: 4 New User
    Hi, Thank you. But actually I didn't lose any app after the windows 10 upgrade. Only after resetting the system.