Issues with using the system restore discs from Acer

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darronf67
darronf67 Member Posts: 3 New User

I am trying to restore an Acer laptop using the restore CD's that I ordered from Acer. Everything works fine until the restore gets to 93% copy progress and 24% copying progress and then the restore locks up. I have tried it 3-4 times with the same issue happening each time. Any ideas?

 

Thank you,

 

Richard

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, serial numbers, etc.]

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    when it hangs, press ALT+CTRL+DEL or ALT+TAB and check if any prompt requesting an OK is hidden by the installation process.

    I'm not an Acer employee.
  • darronf67
    darronf67 Member Posts: 3 New User
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    I did try the reinstall process using the ALT+TAB keys and this did not fix the issue. The system is locking in the same place of the restore every time. I feel this may be an issue with the hard drive and therefore I feel it will be necessary to replace it. Does this sound like and accurate assumption?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ALT+CTRL+DEL same result?

     

    if system hangs/freezes can be a faulty HDD.

    I'm not an Acer employee.
  • darronf67
    darronf67 Member Posts: 3 New User
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    I replaced the HDD today and the restore is hanging in the same place. Ideas?

     

    Thank you!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    you need to check if any prompt is under the main scree.

     

    try to use the commands i gave you on my past posts.

     

    try also

    windows key logo + d

    I'm not an Acer employee.