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Installed Windows 10, now screen is dark

Member Posts: 1 New User

Installed Windows 10, now screen is dark when laptop is plugged in. What's wrong? 

Answers

  • ACE Posts: 18,413 Trailblazer

    can you see the Acer logo at boot?

    have you tried connecting an external monitor or TV?

     

    or 

    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall.

    reboot normally and check if black/blank screen is fixed.


    I'm not an Acer employee.

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