Error code=0x241

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midnightcry
midnightcry Member Posts: 4 New User

I tried to restore my desktop computer to factory default using the program in the Acer computer but received Error code=0x241 - WIMApplyImage cannot apply image. So I tried using the DVD's made using the program in the Acer Recovery software but also received the same code. I actually get anywhere from 50-95% complete before it fails.

I tested each of the 4 memory sticks per earlier post but they tested good.

I put another hard drive in but received the same error code..

I tried loading the disks using only 1 stick of RAM - 4x with 4 different sticks.

Is there anything else that can be done to isolate the problem? Could the DVD's be corrupt since they were made using the hidden partition on the drive? That would explain why the Acer Recovery software didn't work either.

 

Any positive input would be appreciated.

 

BZ

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try to re-install with just one ram stick, probably can be a faulty ram stick.

     

    http://community.acer.com/t5/2013-Archives/Restore-failed-Error-code-0x241/td-p/64371

    I'm not an Acer employee.
  • RevoMaxx
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    Someone offered same Info just I had more stuff wrote out so I removed post seeing took me longer to type

     

    That was along same lines as I was posting Good Luck

     

    James

  • midnightcry
    midnightcry Member Posts: 4 New User
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    Spoiler
     

    Thanks for the imput, but I tried that already (4x) with 4 different sticks. Each time the same error code. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok.

    probably you had some issues on your HDD or files corruption as you mentioned.

     

     

    which version of Windows was installed?

    I'm not an Acer employee.
  • midnightcry
    midnightcry Member Posts: 4 New User
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    Windows 7

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if you can find an original WIndows 7 installation media, will be good to test if it's an hardware issue or not.

    you can e ven authenticate, since there is a sticker with the product key on your laptop.

     

    or buy the original Acer recovery media:

    Acer recovery media
    if you are in the US you can buy it:
    http://store.acer.com/store/aceramer/en_US/eRecovery

    if you are outside the US, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Did you previously upgrade to windows 10 and then roll back to windows 7?

     

    Edit:  Anyway, I don't know if you attempted to use your recovery discs on a clean HDD...i.e. your other HDD.

    I've read sometimes it can be finnicky if you don't have a clean HDD.  Having said that, there's apparently some older Acer recovery that requires you to have the same partition structure.....in order for it to work.  Newer Acer windows 7 computers don't require that...... and the recovery discs will work on a brand new HDD without the need to format and partition.

     

    So if you want to try to use "diskpart clean" on your "other" test HDD.....and then try it with a clean HDD (unallocated space--without formatting or partitions)....to test.  Obviously if you use diskpart clean on your current drive....that would be all she wrote as it wipes the drive....and leaves it in an uninitialized, unformatted, unpartitioned state.

     

    So to use diskpart clean, you'd access a command prompt from outside of windows, and then

     

    http://forum.crucial.com/t5/The-Cru/Reset-your-SSD-to-factory-settings-Windows-DiskPart/ba-p/162503

     

    After you type the clean command, and it says that it executed the clean successfully, then immediately exit out of there.  Don't attempt to issue any more commands.  Don't attempt to format or patition your HDD either. Then power down your computer.  Then boot to your recovery discs.....and give it a shot.

     

    Edit2: What I've been using to access a command prompt from outside of windows is a DVD that I burned with Win10 iso.  Just boot the win10 DVD and click on "repair your computer" and navigate to "command prompt".  

    You can't get a free upgrade to win10 using the iso or the "install on a different PC" method....as it is not the proper upgrade procedure for a free upgrade.

    To get the free upgrade, you would have to select "upgrade this PC"

     

    https://www.microsoft.com/en-us/software-download/windows10

     

     

     

     

    I'm not an Acer employee.
  • midnightcry
    midnightcry Member Posts: 4 New User
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    I'll give that a try and see what happens.