Aspire 5745 Windows 8.1 1.3M webcam keeps unistalling

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Mluck1ng
Mluck1ng Member Posts: 1 New User

I have upgraded the OS on this laptop to Windows 8.1 a long while back and everything was working fine. Now, recently I find that my internal camera isn't available. I've managed to fiddle around and get it to work only to have unistall again. 

 

Is this camera not supported any longer? or what can I do to keep this from happening going forward?

 

Regards,

 

Matt Lucking

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Mluck1ng,

     

    It sounds like there might be some driver issues with the camera. Have you tried a system restore to when it was working, it could just be an update that made it start having problems.

     

    I know that this is probably not what you want to hear, but we have also had success with customers uninstalling drivers for hardware (webcam in this case) and then upgrading to Windows 8.x. It installs that Microsoft drivers for the device, if possible, and that usually works.