Acer e5-571 won't boot

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beckii-x
beckii-x Member Posts: 1 New User

2 days ago my laptop shown a blue screen with an a error code bad_system_config_info. 

Since this my laptop attempted to do an automatic repair which stopped at 63% and came up with the same error code. This happened 3 times before my laptop decided it was unable to be automatically fixed. The laptop crashes on the boot screen and won't let me do anything else.

I have tried booting it through the boot manager but it displays no bootable devices and I have also tried booting by usb which also doesn't work from the backup I created when I first got the laptop 

Now my laptop displays "no boot able device" after around 10 minutes of being stuck on the boot screen. 

What can I do? Boot manager shows nothing at all and trying the alt + for displays no bootable device.

I have no more Warrenty left but I don't mind paying for a repair but I'm worried about the cost and I need my laptop fixing ASAP. Is there anything else I can try? We've also opened it up and made sure the hard drive is properly in place.

It is currently running on windows 10 but was originally 8.1

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    beckii-x,

     

    If you tried to use the USB recovery media you created and it is still not working, you might think about contacting the Acer Technical support in your region and see what sort of options they have for you. To me, it sounds like the hard drive might be having problems, it is hard to tell.