Acer Aspire v5-571 screen is blank and nothing work except power

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StretchHD
StretchHD Member Posts: 2 New User

Acer Aspire v5-571 screen is blank and nothing work except power, it was fine yesterday and today it just doesnt want to work, ive tried connecting it to an external monitor with HDMI and then tried VGA after. the keyboard doesnt seem to interact and i tried a usb which flashes when connected but it had shown no signs of being powered? its less than a year old but there is no warranty left. Someone please help his computer is needed and has college work on

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  • laurent_14
    laurent_14 ACE Posts: 10,076 Trailblazer
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    Hello,

     

    1- Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    2- What model does he own exactly?

    France
  • StretchHD
    StretchHD Member Posts: 2 New User
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    im ever so sorry for the late reply. completly forgot about this, the first 10 S/N are : NXM4YEK002