Acer Aspire XC-605 Boots up to a blue screen

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Dsgwagen
Dsgwagen Member Posts: 2 New User

Hi,my new XC-605 has started booting to a blue screen,if i turn it off and back on it starts up properly,can anyone help with a fix?

 

Thanks

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    are you able to report the error code on the blue screen?

     

    if you don't have personal data to recover, you can try to boot pressing ALT+F10 and check if Acer erecovery is able to re-install the OS.

    if not, it's an hardware issue and it's better to contact the Acer support service or your seller.

    I'm not an Acer employee.
  • Dsgwagen
    Dsgwagen Member Posts: 2 New User
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    It doesnt have any code is just a light blue screen with nothing on it,tried to boot pressing alt f10 but didnt do anything.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Check this video and see if D2D is enabled, then try again with ALT+F10:

    I'm not an Acer employee.