ACER Aspire XC-780 wirelesss keyboard & mouse not loading

Jim2017
Jim2017 Member Posts: 1 New User
edited March 2023 in 2017 Archives

The wireless mouse and keyboard are not being recognize by the system, this has been like this since new 7 days ago, can only use usb wired types,the machine does not have a dongle but appears to have a fixed antenna on the back, anyone had the same problem?

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    the fixed antenna is the wifi module and it's not used by keyboard or mouse, you need to look for the USB dongle.

    have you looked inside the battery compartment of your mouse?

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    the fixed antenna is the wifi module and it's not used by keyboard or mouse, you need to look for the USB dongle.

    have you looked inside the battery compartment of your mouse?

    I'm not an Acer employee.
  • chdesign
    chdesign Member Posts: 1 New User

    no

  • Janee
    Janee Member Posts: 1 New User

    I have exactly the same problem with my new XC-780, but there was no receiver/dongle with my mouse nor keyboard. I expect I will have to contact Acer to send me them.