02-25-2013 11:55 PM
03-01-2013 07:13 PM
Please send me a private message with your name and telephone number, and I will have someone contact you regarding this.
04-04-2013 03:44 AM
I have the same problem with the charge receptacle on my A500. The tablet has been dropped from my bed onto the carpet a few times while plugged in. Apparently, it has fallen directly onto the side where it was plugged in more than once. This has caused the plastic in the area around the metal charging port to chip and cave in. Now the metal receptacle moves rather freely inside the case and the plug has to be positioned just right to get the tablet to charge. Most of the time, instead of an orange charging indicator on the power switch, I see a blinking pale purple indicator on the power switch. I have to unplug and plug the power cord in several times before it will show a steady orange indicator. Even though the battery icon in the notification area shows that the unit is plugged in, when the purple light is flashing the battery is discharging. My unit is covered under an extended warranty that I purchased from Wal-Mart when I got my tablet. My question is, can the charging port and the chipped, caved-in plastic on the case be repaired or replaced or will the entire tablet have to be replaced. Of course, if it has to be replaced, I certainly wouldn't turn down the latest and greatest 10" tablet. My problem is that I have no idea how to backup my browser bookmarks, photos, or programs to the external sdcard. One more item is in regards to the docking station as a charging platform. The description at the Acer online store is not real clear, but it sounds as if the power cord plugs into the docking station and the tablet charges through the 40-pin connector. Is this correct? If so, then I could use the docking station to charge instead of sending the tablet in for repair.
I apologize for the number of questions in one post, but I could not see making a single post for each question as each question relates to a single problem. I'd be more than happy to send a private message and have a technician call me. Thank you.
04-04-2013 02:14 PM
Please send me a private message with your contact information, and I will have a technician contact you.
08-11-2013 06:43 PM
Not many when that center wire is bent over to the side. You *might* be able to bent it back, but you also m8ght break it off if it's too weakened. If you can't get it to recenter you are looking at a motherboard replacement.
11-13-2013 07:47 AM
Likely your best bet will be to contact Acer to get a repair. If that turns out to be too expensive you might try a local service technician, since you won't be any worse off if they totally screw it up. :-)