Acer liquid e600 update fail

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atoir
atoir Member Posts: 5 New User
edited March 2023 in 2017 Archives

Hi everyone,

 

I've just bought an acer liquid e600, I try the proposed update and it fails.

 

The download went fine but after a few moment after the reboot the update fails. It says:

 

EMMC:/dev/block/platform/msm_sdcc.1/by-name/boot:"a lot of numbers in hexa" has unexpected contents.

E: error in /cache/alu/update.zip

(Status 7)

Installation Aborted.

 

 

The build number is: Acer_AV0K0_E600_1.007.01_EMEA_BGCs

 

 

Thanks for help !

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    MicroSD inserted and battery charged over 60%?

    I'm not an Acer employee.
  • atoir
    atoir Member Posts: 5 New User
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    Y es
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    i suppose you already tried to download again the update.

    if you still get the error, i suggest you to contact your regional Acer support service.

    I'm not an Acer employee.
  • atoir
    atoir Member Posts: 5 New User
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    Yes I try it many times with/without sdcard, with/without charging,...

  • atoir
    atoir Member Posts: 5 New User
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    I try with a complet erase (in the "bootloader" mode), reboot and try the update without anything else installed.

    --> Same error....

     

    It's may be an error in the update.zip. The problem is I think I'm the only one who has this problem...

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    I highlighted this thread to an Acer tech, let's wait for an answer.
    I'm not an Acer employee.
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
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    Hi atoir,

     

    Unfortunately, the best suggestion I have is to have the phone serviced. We don't have a high number of complaints on the last OTA (over the air) update, and the success rate is well above normal. It sounds like their may be another issue at play that's causing you problems.


    Eventually I would except the updated image to be available online, but that could be an unreasonable amount of time to wait.

     

    Cory

  • atoir
    atoir Member Posts: 5 New User
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    So If I understand corectly, I'm the only one who has the problem with the update from this version " Acer_AV0K0_E600_1.007.01_EMEA_BGCs"

    I have currently no problem (excep the update problem) with the phone so I won't have it serviced.

     

    Is there a program to update an acer phone with a PC ? (program like "Kies"...). Or using ADB ? So is it possible to have an image ? It's the first time I buy an acer....I'm a bit disappointed now...

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    nothing official like kies or full image system at the moment.

    I'm not an Acer employee.
  • Rachid
    Rachid Member Posts: 1 New User
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    Je veux mettre à jour mon téléphone