bluetooth device unable to be detect under windows 10 on ACER Z1-621

katrina2005
katrina2005 Member Posts: 1 New User

My Bluetooth device is unable to be detect under windows 10 on Acer Z1-621. Tried what microsoft said about upgrading drivers. I also desisntalled bluetooth and reinstalled it. 

 

It worked under the windows 8 version i had

 

The "allow a device to connect"  is not usable on the menu when  you clicked on the Bluetooth icon 

 

Help needed please Smiley Happy

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    katrina2005,

     

    I have pulled up the menu on two different systems here, the S7-391 and the AZ3-710.

     

    • Both have that specific option (Allow a device to connect) grayed out and cannot be selected.
    • Both are using Windows 10.
    • I am finding posts from several years ago with this issue, mostly threads on the Microsoft boards, it does not appear to be a hardware issue with the computer and may be an operating system issue.