My Acer Aspire All-in-One Z3-105 is stuck at the splash screen.

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Longshot519
Longshot519 Member Posts: 2 New User

After a power outage my Acer Aspire All-in-One Z3-105 will not boot past the splash screen.  There is a message at the bottom that says press delete to enter setup but the keyboard is unresponsive.  Any assistance in resolving this would be greatly appreciated.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    Disconnect the power cable and any other device connected to it, you may also disconnect the USB dongle for the wireless keyboard and mouse.
    Press and hold the power button for 10 seconds.
    Then connect the power cord and power ON the computer.
    Let the computer boot and login into windows using on screen keyboard or touch.
    If you login sucessfully connect the USB dongle to activate the USB keyboard and mouse.
     

    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

     
  • Longshot519
    Longshot519 Member Posts: 2 New User
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    Thanks for your reply.  I followed the instructions that you gave and it's still stuck at the splash screen.  Could there be an alternative solution.