Acer Z3-715 Screen will just go black, souns shuts off too but then pops back up randomly

jakesparrow
jakesparrow Member Posts: 1 New User

Just got the computer, and everything works fine but randomly with no rhyme or reason, the screen blacks out, usually lasts for a second or so, sometimes longer, then pops back up.  Seems like a display problem but Im not sure what it is.  There's no other issues as this is a brand new computer. 

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Do you have to press a key or do anything for the display to come back on?

     

    Have you installed any software or games that may be causing this?

     

    What operating system are you running, and have you ran all of the Windows updates?

  • iwilldefy
    iwilldefy Member Posts: 2 New User

    Come to think of it, mine was doing that too.

     

    Any resolution?

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    There are lots of things that can cause this. My suspicion is software or possibly a driver that was loaded as part of an update. Have you tried refreshing Windows to see if it fixes it?