Acer Chrome All-In-One DC221HQ

Options
blaket88
blaket88 Member Posts: 2 New User

Hello all. I'm having an issue with a DC221HQ Chrome All-In-One. (Please forgive the poor quality).Error1.jpg

Error2.jpg

 

The display periodically messes up as seen above, but the system itself also seems to lock up when this happens (it also occasionally shuts off). I work for a school system and we have an ASP account with Acer to self-maintain our products, so getting replacement parts isn't an issue. I'm inclined to think the LCD is the issue, but because of the locking up and shutting off I'm not sure if it is that or the motherboard. Any help would be greatly appreciated.

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options

    i would check:

     

    1) monitor ribbon cable

    2) GPU, so motherboard replacement

    I'm not an Acer employee.