5600U Startup--Blank Screen

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kpcets
kpcets Member Posts: 5 New User

I get a blank screen when starting up the pc. I've tried powering off many times and had power unpluged all night but still get blank screen when booting. I think it may be video driver issue but don't know how to get it to boot in order to fix.

 

Any help is appreciated

Answers

  • kpcets
    kpcets Member Posts: 5 New User
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    Should also add that running windows 8.1.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try this
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA  and choose uninstall.

     

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.
  • kpcets
    kpcets Member Posts: 5 New User
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    No luck, screen flashes but then blank, see nothing. I rpes the alt/f10 right after I power on.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    can you connect an external monitor and check if this works?

    I'm not an Acer employee.
  • kpcets
    kpcets Member Posts: 5 New User
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    Using the HDMI out nothing displays on second monitor. After trying to reboot so many time I think the message that flashes really fast on the screen before it goes blank is no pc signal. So I may have bigger issues than just video.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    are you able to see BIOS?

    press Del at boot.

     

    if not, i think you have an hardware issue not related to windows, so it's better to contact the Acer support service.

    I'm not an Acer employee.
  • kpcets
    kpcets Member Posts: 5 New User
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    Thanks for all your replies, I ended up replacing the motherboard.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Good to hear it, hope it's running now.

    I'm not an Acer employee.