Kudos to Acer repair service center. I sent my W510 out on a Tuesday and got it back a week later on a Friday. They replaced the HDMI socket, and it now works fine.
After saying that, there are some things everyone should do before shipping there unit to Acer. If you don’t have a DVD recovery disk make a system recovery on a USB thumb drive.
Before sending my W510 I upgraded the BIOS v1.51 and did a system recovery, so none of my programs or information was on it, except for a password for windows.
It came back with the old BIOS v1.01 and a bunch of batch file icons on the desktop with the technicians sign in name. So I thought it would be easier to do a clean install rather than change everything. Problem one the Acer Recovery Management program was not installed. Problem two the unit would not connect to the internet via my wifi to down load the program. Lucky for me I had a USB thumb drive with a system recovery on it.
So after about two hours I was up and running again. But now came the real kicker, windows want to be activated. It wanted a new product ID or I was going to have to purchase it. I had Windows 8 Pro on it before so I used that product ID and updated to Pro.
So all be were of what could happen when you send you unit in for repair.
