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Topic

Visitor
rodgesnyder
Posts: 2

Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Professional ?

We bought this new laptop Acer Aspire V5 571P-6815 last week. Yesterday we upgraded to Windows 8 Pro and installed all the drivers from Acer Support Website. Everything worked except Bluetooth. When we tried to install the driver for the Bluetooth, it gave this error message 'The existed ProductVersion is higher than your ProductVersion. Installation quit.' The bluetooth does not show up even in Device Manager's list.  Anybody know about anything ? Thanks

Acer Technician
Acer-Blayn
Posts: 1,538

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

I am not familiar with the issue you are describing. Did you use the Acer upgrade assistant located at http://us.acer.com/ac/en/US/content/upgrade-assistant-tool? It is recommended that you use the upgrade assistant to ensure all of your hardware is working properly after the upgrade.

Important Links: US Driver Downloads | Knowledge Base Articles | Service Locations
Remember to mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Visitor
tgif70
Posts: 2

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

I have an Acer Aspire V5-571p-6648 touchscreen laptop. My bluetooth was working fine, but my internet connection kept dropping. I downloaded the latest drivers which contained the Bluetooth Suite. I can  now connect to the Internet, but not to any of my bluetooth devices. Its shows that the device is offline and it won't allow me to put it online. Also I was unable to turn off the bluetooth under wireless devices in Win 8. I went to device manager and disable Bluetooth and  after I restarted my pc and went back to enabled it under Device manager, the option for bluetooth doesn't show as an option any longer. I'm at a crossroad as to what to do now. The bluetooth drivers are already installed on the hard drive, but is not visable in device manager. Please advise. 

Visitor
waltritscher
Posts: 2

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

[ Edited ]

I am seeing the same error message on the S7-391. 

 

I did NOT upgrade from windows 7, this laptop came with Windows 8, and the bluetooth has worked for the last 3 months.

 

This week, there was a suggested WIFI update from the Acer auto-update software.  I ran that update on Sunday,  The bluetooth worked on sunday, but on Monday it no longer works.

 

Visitor
tgif70
Posts: 2

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

Eariler I posted that I no longer have the Bluetooth option on my Acer Aspire V5-571p laptop. However, the option now appears in Devices Manager. But I still unable to connect any bluetooth devices. It shows that the device is offline. 

Visitor
miltonsankiss24
Posts: 1

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

i have the same problem so if you found de solution or if there is anyone with the solution please help

Visitor
Isle
Posts: 2

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

Here was my solution to no bluetooth:  first, I have an Acer Aspire S7-391 with Windows 8 pre-loaded. I have not decided whether to keep it yet (I don't love Win8 yet, but this is an Acer problem -- not Win8). This is long but may help others (since it seems to be a common problem).   Short version is that you may have to take some steps on your own, with no help from Acer update manager or Windows 8. 
 
Out of the box I got the S7 set up quickly, including W-Fi. sweet.  The Acer update manager came up and listed two updates, and I figured it was good to grab those, since who knows when the computer was actually built, etc.  Very slow download for two items:  Intel HD Graphics Driver; and Qualcomm Atheros Bluetooth Suite (64) 8.0.0.222, including Qualcomm Atheros WiFi driver installation 11.43.   Fine, done, I figure they're installed.
 
Moving on to my Acer Bluetooth mouse now, which came in the box with the S7 (was only using touchscreen and keypad up to this point), I see nothing in instrux about how to connect the mouse.  I search the web and find a post on the Acer website, which is when I realize Bluetooth is not working --  I can't toggle Bluetooth on like the instructions said.  I go to Acer site, Qualcomm site, etc., for a solution; I find lots of questions but no definitive answers.   Ultimately, after system restore back to the out of the box point (dumping the two downloads, since I don't know if that's what killed the Bluetooth or whether it never was working), then another restore to get the downloads back because the first restore didn't fix bluetooth, ULTIMATELY I realized the INSTALLER didn't automatically install.  Now, it's called WiFi installation, and I didn't want to touch it because my WiFi was working fine, just not the Bluetooth.   But on the Qualcomm site I saw that it's a suite, and I took a chance on running the installer, since nothing else had worked.  And that finally did fix the Bluetooth. 
 
After downloading the Qualcomm items as above, here's what I had to do:
 
on my Acer S7 go to SETTINGS > Control Panel > Programs > Uninstall
you'll see the list of all your programs
scroll down to the Qualcomm Atheros WiFi driver installation and select it (you are NOT uninstalling it, in spite of the fact that you're in the "uninstall" window...your options are to change, repair or uninstall)
once you click that installation item in the list, select change/install, and follow the install Wizard instructions
RESTART YOUR COMPUTER!!  (this was the magic last step, and nowhere did the installer say to do this!)
 
Ok, good luck, I hope this helps you. 

Visitor
fnfsms
Posts: 1

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

Same problem with my laptop. You can check this link Acer Aspire V5 571P drivers.

Thanks,

http://acer-laptop-drivers-download.blogspot.com/
Visitor
lujas89
Posts: 1

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

Have just tried your tip on my 2 month old Acer V5 touchscreen and wanted to let you know it worked a treat....:smileyhappy:

I was very annoyed when I discovered Bluetooth connection had stopped working and would not connect with my HTC after being perfectly fine the day before.  I found no help on the Microsoft sites, or mention of this solution so huge thanks!!

Visitor
philcookson
Posts: 1

Re: Bluetooth not working in Acer Aspire V5 571P-6815 laptop after upgrading to Windows 8 Profession

Hi there,

Your post is on the same theme that I have problems with on my V3-571 (i7). I only have the uninstall option on the Qualcomm Atheros Bluetooth Suite (64bit) in "Uninstall or change a program"; I've deleted it & re-downloaded.  But, I now don't even have a Bluetooth toggle in my Wireless options - just Wifi.  I've also downloaded Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology and WIDCOMM Bluetooth Software from the Bluetooth 4.0 USB adapter I've bought... to my mind I now have 3 options!

What do I need to do to a) get the Acer to show a Bluetooth toggle bar option in the "Wireless" options and b) make the Acer pair with devices:- it can see other laptops but not a stereo speaker system (altho it did see the speaker last week and even push music).  My 3 options shouldn't confuse the Acer.. surely just need to tell it which one to use?

Clear step-by-step instructions welcome please folk!

thanks in advance

Phil

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