2014 Archives

[bmo0014]

Hello I have a friends Acer ASPIRE M5 Series (Model z09?). The display is black but computer turns on with no beeps. lights are on I have tried attaching it to an external monitor via HDMI and using function to change monitors but no luck. Please any help would be amazing I would like to know what parts I am going to need and If i am physically able to do so. Please respond here. Thank you

[edited for privacy]

[Vince53]

You sound like a good friend. The power supply is working. So either your CPU, BIOS chip, monitor cable, or monitor have failed. I'm assuming that you do not see the Acer logo before the black screen.

[bmo0014]

No i see no logo. Just the power lights staying on. What do you suggest as my next move? Thanks.

[bmo0014]

I might add that it is a notebook, that might be a given not sure

[JackE]

Sorry, nothing further to suggest. That you cannot get an external HDMI TV or VGA monitor to work either with the Fn + F5/F6 combos, suggests that the graphics MB adaptor has failed.

Jack E/NJ  

[bmo0014]

I used FN +f5  f6 but i kept pressing it/clicking it and it stayed black so I was thinking maybe I hadnt done that correctly. Is there more you need to do besides pressing Fn plus F buttons, or its just that simple?

[JackE]

Yes, it's that simple. Toggling the Fn+F6 or Fn+F5 combinations should switch the external or internal screens on and off. Do you have an HDMI or VGA cable connected to a TV or another external monitor when you toggle the Fn + F6 combination? If the TV or external monitor also stays black, suggests that the graphics adaptor on the motherboard has failed.

Jack E/NJ

[bmo0014]

Yes i have dmi connected to.my tv there is no vga port. I did toggle both keys and stayed black so i guess you are right. Is that a replaceable part. I am in school for IT and hardware so i do have experience changing parts. Thanks

[JackE]

Sorry. Maybe someone else on the forum will correct me but the external HDMI TV test that you ran suggests the video adapter has failed. Unfortunately, I'm fairly sure that the video adapter for the M5 series is hardwired into the MB requiring that the whole MB be replaced, an expensive situation unless it's still under warranty.  I will see what I can do to get a more experienced troubleshooter than I on this forum to help you on this. At this point, my only suggestion is to contact Acer for warranty or paid support.

Jack E/NJ
 

[bmo0014]

Thank you I appreciate your thorough response. Getting a secondary confirmation would be great. I have a great deal to learn i just wanted to triple check that i didnt need to use the mouse or anything else during the HDMI external video test. I simply plugged in the HDMI wire, and did the key combinations so if that is enough then I am content with telling him it is the MB. Thank you again