need help

jesika
jesika Member Posts: 1 New User
i have just bought a acer aspire e1-532 laptop everything was sweet til i went to log in and it keepd telling me my password was wrong. i didnt know what to do so i clickd the arrow next to my log in picture an now my screens just black. i have turned it off an on an it just goes back to the black screen. can anyone help me to get it back to nomal please

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Have you attempted to boot into Safe Mode?

     

    Have you attempted to reload the operating system?

     

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Welcome aboard, Jesika. When you turn it on, does the Acer splash screen come on before the screen turns black? If it does, the problem is not with your monitor or monitor cable. You can try Acer Tommy's suggestions to try to start up in Safe Mode or try to restore to factory condition. You can also try to borrow a legal copy of your operating system, put it into the optical (DVD) drive, and reboot. It will then take you to a repair menu. If any of these three suggestions work, run a deep scan with your antivirus and that MIGHT solve your problem.

     

    Concerning your password problem, you might have a virus. And it is possible that you misremember your password. Believe it or not, the best password recovery tool is "guessing." Try guessing your password.

     

    If your Acer splash screen does not turn on, however, you need to take your machine back for a refund.

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