It is helpful to let the community know the following:
What computer do you have? What operating system is on the computer?
Do you have any error messages?
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Go to CONTROL PANEL -> Choose View Devices and Printers-> Right click on the icon for the NAME you gave your computer (you may be able to click on the MOUSE icon here) -> MOUSE SETTINGS -> ELAN tab -> OPTIONS -> ADDITIONAL tab -> SENSITIVITY -> change to LOW -> APPLY -> OK.