2013 Archives

[cman]

It used to work but the Acer Crystal Eye App on my W510 tablet stoppen working after the latest updates.

When I start the app, I can see the camera image for half a second and the app will stop working.

In the eventlog it stated:

Log Name:      Application

Source:        Microsoft-Windows-Immersive-Shell

Date:          3/13/2013 08:09:30

Event ID:      2486

Task Category: (2414)

Level:         Error

Keywords:      (64),Process Lifetime Manager

User:          

Computer:      

Description:

App CyberLinkCorp.ac.AcerCrystalEyeTabletEdition_ypz87dpxkv292!App did not launch within its allotted time.

[MayWu]

Do you have updated driver package to 2.08 and done windows update ?

[cman]

yes, I updated to the latest drivers package from the acer support site and also all windows 8 updates. this problem started after I updated this from the windows app store. and there are other users having the same problem stated in the app store.

[MayWu]

Does you also update  Acer Crystal Eye App ??

[cman]

yes, the problem began after I updated the app from MS store.