2013 Archives

[groe]

I have the original 10" Aspire One which has run XP perfectly for years. Recently, my daughter's computer died, and she borowed the netbook and installed Win 7. Unhappy with it's performance, she tried to revert to XP, then did other crazy things. The result is that there is no longer an Acer logo on startup, and no Acer folder. The Acer store says there is no eRecovery disk or thumb drive available for this model. I have a portable dvd/cdrom, but can't get the software. Short of instaling Linux on this system, is there any way I can restore the orignal system? I'm fine with sending it to Acer. Thanks.

[Acer-Cory]

We just expanded our Online RCD database to 4 years.  I might suggest trying to order RCDs one more time to see if you were covered in the expansion we've done.  If they are not available, I would suggest trying to restore Windows outside of the OS to see if is possible that our hidden partition is still available. https://acer.custhelp.com/app/answers/detail/a_id/2631 Outside of that, you may need to load a retail copy of Windows to restore functionality.