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Topic

Visitor
devadas

Wireless and Bluethooth not working in Aspire E1 531

[ Edited ]

My new Notebook Aspire E1 531 does not detect Wireless & bluetooth. The CD given by Acer has the driver but not able to install it.

Kindly help me in this regards.

Thank you,

Devadas AC

 

Acer Technician
Acer-Tommy

Re: Wireless and Bluethooth not working in Aspire E1 531

Drivers for our systems are available on our regional Driver Download pages.
US Site: http://us.acer.com/ac/en/US/content/drivers

 

Do you see the devices in Device Manager?

Do they have an ! or X on them?

 

You can use the Hardware Vendor Detection tool to determine what hardware is in your system.

Need to know the hardware on your system to choose the right drivers?

Important Links: Global Support Pages | Knowledge Base Articles
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Regular Visitor
acer-user

Re: Wireless and Bluethooth not working in Aspire E1 531

[ Edited ]

 

Hello,

 

I have E1-531 Acer Aspire, but no one of the drivers in the website were found by the auto installation manager of the Device Manager of Windows 7 32 bit.

 

The bluetooth device is installed and working as I see it from the taskbar, but the wireless network card somehow could not be installed with the drivers from the website.

 

Actually I cannot contact online chat support because the system requires SN/SNID validation, but when I enter it, the system returns error that such SN is not found, which is absurd, because the notebook is in my hands.

You need to enhance your system.

 

Could you help me ?

 

Check the images below.

 

Thank you in advance

 

 

 

[removed images with serial number]

 

info2.png

 

 

Regular Visitor
acer-user

Re: Wireless and Bluethooth not working in Aspire E1 531

[ Edited ]

Could anyone of the support guys help with my issue ?

 

@Acer-Tommy - could you give me a suggestion ?

Acer Technician
Acer-Tommy

Re: Wireless and Bluethooth not working in Aspire E1 531

[ Edited ]

The issue with SN validation on a particular website is likely due to it being a regional website that does not see the serial numbers from other regions.

 

Have you attempted to use the tool I mentioned above to properly detect the chipset of the Network driver?

There are three different wireless LAN drivers available on our drivers site.

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Regular Visitor
acer-user

Re: Wireless and Bluethooth not working in Aspire E1 531

Hello Acer-Tommy,

 

Yes I have used the tool and found that the vendor is Atheros, but the driver wasn't applied. I tried to update the driver through the Device Manager, right click on the network controller and update the driver. After that choosing the folder with the driver, but then the system does not find a useful driver.

 

Any ideas ?

 

BR,

Kaloyan

Regular Visitor
crvenidzin

Re: Wireless and Bluethooth not working in Aspire E1 531

I have exactly the same problem, i cant install atheros adapter on the same notebook, it looks the same like in previous pictures, of course in different language. Has anybody found the solution for this problem yet.

Acer Technician
Acer-Tommy

Re: Wireless and Bluethooth not working in Aspire E1 531

Please send me a PM with the serial number of the system in question.

 

What is indicated by the hardware detection tool when you run it?

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Regular Visitor
crvenidzin

Re: Wireless and Bluethooth not working in Aspire E1 531

Hardware Vendor Detection Tool said WirellesLAN Atheros., but I cant install drivers from Acer offcial site.

 

Is there a specific procedure to install this drivers.

 

Regular Visitor
crvenidzin

Re: Wireless and Bluethooth not working in Aspire E1 531

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