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Topic

New User
Posts: 2

WebCam Not Working after 8.1 update

 

Hi I have an Acer Aspie V3-571G. Since I updated it to windows 8.1 I cannot get the web cam to work. Any help would really be appreciated. It does not work on skype or facebook video chat

Troubleshooter
Posts: 19

Re: WebCam Not Working after 8.1 update

Hi,

 

I have Windows 8.1 installed and my camera works just fine. I did a clean install instead of a Store Upgrade.

 

Perhaps try a clean install of Windows 8.1 and see if that works.

 

 

New User
Posts: 2

Re: WebCam Not Working after 8.1 update

 

Hi,

 

I have tried doing the clean install via the Acer support website but too no avail. Any suggestions? Thanks

Troubleshooter
Posts: 19

Re: WebCam Not Working after 8.1 update

After performing a clean install, did you perform a windows update?

 

I remember seeing a camera update when I was updating my laptop; it was under "Optional Updates."

 

If that still doesn't work, pop in a Linux Distro e.g. Zorin, let it boot as a trial then see if the camera works. This is to find out if your camera is a hardware or software issue. You could also try installing Windows 7 again.

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