Let's Get Social!
Ask our members for help or assist others.
You are all welcome at Acer Community!
The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.
I am a new user of Windows 8 and trying to use Skype. But when ever I call through skype or receive a call the call disconnected always. Can any one tell what's the solution for this problem
Are you able to maintain a text message conversation with your Skype? Does it disconnect only when you try a voice or video call?
I have used Skype version 126.96.36.199 on WIndows 8 on my Aspire V3-571G for the last 3 weeks and the only way I have experienced disconnects is by moving the laptop out of range of the Wireless station. Even then Skype just drops from video to voice and then to text message only, as the WiFi signal gets weaker. Otherwise it works for me even calling people on the same LAN, only once it disconnected when the other party's internet dropped. Does Skype's Echo / Sound Test Service work for you?
Could you give details of your system, laptop model, type of internet connection, Skype version, anti-malware and firewall settings?
You might find some useful tips here:
Edit to add: one thing I forgot, I used the Skype for Windows desktop program (i.e. NOT the app!) downloaded from
I remember the Skype app did not even launch for me - no error message.
Thanks for reply first.
Yes, i am able to maintain text message, no problem with that at all, the problem is only with call right now i havet tried video yet but i am sure the same proble will also be with video.
I give u credentials
Acer laptop aspire model Aspire V3-571G
OS : windows 8 (came installed with machine)
Skype version is 188.8.131.52
Mcaffe anti virus
fire wall is ON on my machine.
I talked using google talk and it worked perfectly fine no disconnectio at any time.
> Skype version is 184.108.40.206
That is definitely the Metro version of Skype.
I recommend installing the desktop version for Windows 8, see my reply above. I have seen several people having problems with the Metro version. Your laptop is the same model as mine, with Windows 8 pre-installed. I checked my McAfee settings and it gives full access to the Skype program at C:\Program Files (x86)/Skype/Phone/Skype.exe .
I just re-tried the Metro version that came pre-installed on my V3-571G and it again failed with a message about no connection. I consider this an error of the Metro app because the desktop version works fine with my WiFi connection. Speedtest.net is reporting download of 5.6 Mbps and upload of 0.69 Mbps which is good enough to handle video calls.
Check what Task Manager shows under the Performance tab, WiFi section: make sure there is no other application overloading the wireless connection.
Thanks for your help first.
Yesterday I installed the skype version (1.1.someting) came along with windows and installed desktop version and, eureka, its working perfectly and I had a video chat for almost and hour with out any interruption.
Thanks a lot.