2013 Archives

[Kofi]

I bought S7 Ultra thin few weeks ago, but its behaving like a desktop because whenever I remove the power adapter goes off even though the battery indicates that it well charged.

[HK53T]

there is pinhole battery reset on bottom of S7

try resetting battery by holding for 4 seconds

[Kofi]

Thanks for the suggestion but IT DID NOT WORK.

Any other options?

[Acer-Tommy]

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support

[ikamador]

it happens to me too. They suggested the pinhole test which didn't work, obviously a much bigger problem...so they told me to send it in and it would take up to 2 weeks to receive it back. But everyone that I have read that did that got it back with the same problem still...

[Kofi]

Thanks for your suggestion.

Do you have a Technician in East Africa?

But as you might have noticed from other comments on the issues, it looks like ACER does not have a solution.

[bornto_chill]

I have the same problem with my S7. The battery is fully charged, yet sometimes it will not turn on/stay on unless the A/C adapter is connected. A laptop that is not able to run on battery is unacceptable.

Has anybody who has sent their S7 to Acer for repair of this issue received it back from Acer with this serious defect properly repaired? If Acer is failing to address this problem, then perhaps we need to consider some form of collective action. Open to suggestions.

[ikamador]

I reccently emailed them about the problem and they are trying to say that it must be my battery that needs to be replaced...Seems weird for a battery to go bad after a few months and that is fully charged.

[Kofi]

This is really unfortunate! What is saddening is that ACER is very unconcerned and provide only provoking responses to a legitimate request.  It is indeed unaccceptable!!!