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Phil-3
Hello Koen,
I'm Rolf, support-employee from Acer Benelux. We don't have our own forum on the Benelux acer-website yet, but I saw your question here and also received your question via our customer service portal. To save my American colleagues some time, here's the info so far:
I am currently researching this for you. So far I've been able to reproduce this exact same problem on a W700 here on our support desk. It shows me exactly the same resolutions as it does on yours, and on the 1944p setting it shows that same error as well.
Right now, I assume this is a driver bug. I assume this because the specifications of the W700 say its able to 'Capture 1080p video with the 5MP Front camera'. This means it should probably not even show the 1944p option as its not working with this built in camera.
But don't take this as the final answer yet, we are doing some research. I will post again when I have more info.
- Rolf
[edited for privacy]
Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.Just a short notice: We are still working on this, more info should hopefully arrive somewhere next week. People are trying hard to find out why it shows resolutions above 1080p.
Advice remains the same: Don't go above 1080p, the fix that will be made is probably just a driver-fix that removes the 1200p/1944p options. But this is my personal guess right now.
Hi again, I've got the final information.
Problem found
Cause: The microsoft camera app.
Solution: Not yet known.
Temporary workaround: Don't use resolution higher then 1080p, the camera was not intended to go higher.
Some background info:
Even though we could reproduce the problem, we have not been able to fix it with different drivers or settings in the OS itself. That basically means the problem is within the default Windows 8 camera-app from Microsoft. They have been notified of this problem, but we have not received a fix or a date when this will be fixed from Microsoft yet.
United States