If you are running Windows 8, it is possible that the system has not performed a complete shutdown.
Power the system off. Press power to start the system and immediately hold the power button down, again.
This should force the system to power off.
Important Links: Global Support Pages | Knowledge Base Articles Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.
Own a Predator Laptop? Then I bet you have learned a thing or two from beststevie. He has been helping out in this forum for quite a while and it's about time we recognized him for it. Thanks beststevie!