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My CD/DVD Drive is not reading Discs anymore!

Hello! I have a Acer Aspire 4741Z Laptop with a "DVD Super Multi Drive"(as listed on Sticker on rightbottom side of Handrest)

When i bought it The Drive Worked Properly.. But now After 3 years it has stopped working!!! I took it to the service center named as - VCL Techno-Care Pvt. Ltd. They Told me that they will check it for free because i replaced my Hard Disk in case of failure .. after 2 days they told me that they did everything from cleaning lens to installing new drivers! but nothing has happened BUT sometimes it reads but now its completely Stopped!

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