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Topic

New Visitor
schoolermom
Posts: 1
Registered: ‎01-20-2013

Laptop screen display stays blank after power on.

My Acer Aspire 1691WLMi powers on (or at least appears to), but then nothing... the screen remains blank and there is no sound from hdd or fans. After a few seconds, hdd light turns off, so I don't know if it's a screen/ video card problem or hdd problem. The OS is XP sp2, laptop is undocked, battery has full charge A/C power is also connected same issue present with/witout battery or A/C. Any help will be greatly appreciated!

Acer Technician
Acer-Blayn
Posts: 1,468
Registered: ‎11-13-2012

Re: Laptop screen display stays blank after power on.

Make sure your backlight is turned on by pressing FN + F6. If that does not resolve your issue, I would recommend you contact Acer support for your region to inquire about setting your unit up for service.

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