2013 Archives

[Exscalibur]

Hi!

I have been experiencing problems with my V3-571g lately. It started with a Kernel_data_inpage_error, and then continued on to 0x0000001 and 0x000021a error when i tried to ruin restore to factory settings. I've tried Alt+f10 on the acer screen, but that doesnt seem to work. My computer is now in a restert-error loop. Im not getting anywhere, hope you guys can help!

[Vince53]

Exscalibur, I researched your rig, and that's a nice machine you have there. First, let me give you the Universal Laptop Cure, which works about 10% of the time (but it's free). Turn off your laptop, unplug it, and remove the battery. Hold the Power button down for sixty seconds, replace the battery and power cord and start it up.

Assuming that you're in the 90% that don't work, we need some information. Have you changed the operating system? Does the splash screen (that usually has the Acer logo) appear before you get the restart error message?

On their website, Microsoft says that the Kernel_data_inpage_error message means that you have a hard drive problem. In that case, you need to take your rig to a computer repair shop.

In addition to a hard drive failure, the 0x0000001 error can indicate that your laptop can't get out of Sleep mode, you have installed new hardware that is incompatible with your Windows operating system, or you have a disk in your CD player that is trying to start up.

For the 0x000021a error, the most common cause is a hard drive problem.

Now for some good news. A repair shop can probably get into your system for a small fee and launch the Repair program. But if it is a hard drive failure, a Repair is impossible, and you will need to purchase a new hard drive.

[Exscalibur]

Yes the acer logo appears! It prompts me to use recovery disc, but i dont have any.

The computer started to malfunction after a failed windows update.

[Vince53]

You might be lucky and only have a software problem. Since you can't get to your recovery disk, take your rig to a repair shop. They probably have an OS that can get into your operating system and reach your recovery disk. (Your recovery disk is probably installed on a separate partition on your hard drive.)