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Topic

Frequent Visitor
Carriann
Posts: 1
Registered: ‎04-13-2013

Error Code 0xc000021a windows 8 Aspire XC600 only had it a day! Will not restart, restore .. help!

Had computer a day. Worked fine! I turned on computer and it had lost the link to my monitor. I restarted it was fine. I then went on youtube, it was fine, came off then I tried to run "steam" (downloadable games) and it came up error. I restarted computer and it came up with error message 0xc000021a. I do not have Windows 8 CD as it was preloaded. 

Tried looking on google but there does not seem to be an easy answer. The computer will not let me do anything. I can not restart, restore and I can not download software to help (I am using a different computer to type this!)

PLEASE HELP!!! 

Acer Technician
Acer-Tommy
Posts: 6,351
Registered: ‎11-13-2012

Re: Error Code 0xc000021a windows 8 Aspire XC600 only had it a day! Will not restart, restore .. hel

I'm sorry that you're having issues on a brand new XC600.  I would suggest recovering the system back to factory defaults, using the information contained in this article:
http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

 

If you continue to have errors, please do not hesitate to post further information or to contact your local Acer service center.

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