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Topic

Visitor
emwilkins
Posts: 3

CD-Rom Drive has a driver problem

Hi,

 

I have an Acer Aspire 5742Z and the CD drive isn't working. It shows I need to troubleshoot which I have but it's not fixing the problem.

 

Any ideas?

Frequent Contributor
Mr_Helper
Posts: 130

Re: CD-Rom Drive has a driver problem

Hi,

Is there an error message ?

If yes please write for us

Visitor
emwilkins
Posts: 3

Re: CD-Rom Drive has a driver problem

If I click on Devices and Printers, there is a triangle error box showing against my computer name. If I right click and click on troubleshoot it says there is a problem with the driver for the CD-ROM drive. Reinstalling the driver might fix the problem.

I then click on Apply This Fix, it searches for a short time and then it comes up and says troubleshooting was unable to fix the issues found.

 

 

Visitor
emwilkins
Posts: 3

Re: CD-Rom Drive has a driver problem

I've just found this if it helps?

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Visitor
BigT994
Posts: 1

Re: CD-Rom Drive has a driver problem

I have an Acer T180 and today my CDRom will not work.  I get an error code that says there is a problem in the registry, code 19.  I read elsewhere that someone found a fix for this from Microsoft.  Does anyone know about this?  Is this commom Acer Problem?  Would appreciate any help or ideas.

 

Thanka,

 

BigT994

ACE Pioneer
padgett
Posts: 1,504

Re: CD-Rom Drive has a driver problem

First thing I would try would be to open device manager (Control Panel>Device Manager) and see if there is an entry for DVD/CD-ROM devices. If then open and oubleclick on the device to open Properties.

1) Record any error code shown

2) Select Driver and then Uninstall

3) Reboot and let it think for a while

4) See if the CD is back.

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