This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.


Posts: 1

Broken Touch Glass

[ Edited ]

Hello, back in January, me and my father purchased an Acer Aspire V5 for my mother's birthday. It cost about $500 and has a capacitative touch screen. About a month ago, my mom left the dummy sd card on top of the keyboard and didn't even close it all the way. She heard a crushing sound, and upon opening the laptop, the bottom left corner where the card was had been cracked. While it isn't the worst cosmetic damage I've seen on a screen, it rendered the touch screen unusable (constant erratic touches all over the screen) and we wanted to get it fixed for that reason. It seemed like the screen would have to be pretty weak for that to break it...


We took it to Best Buy Geek Squad (unfortunately did not purchase the coverage), and they just got it back, saying they couldn't fix it because they couldn't source a part. Apparenly they talked with Acer, who couldn't get the part.


So what do we do to get this fixed? If they won't do it, I'd probably do the repair myself (if I could find parts). I'm just not sure whether the glass is fused to the lcd/digitizer or to what extent it needs to be replaced. Thanks in advance.


Established Contributor
Posts: 328

Re: Broken Touch Glass




Sorry to hear about the accidental damage to the screen of your Aspire V5. 


Suggest you contact your Acer regional support service to find out what the cost of the repair of this damage unit will be and if parts are available. The technician will assist you and ask you for credit card information if the unit can be set up for repair.  Screens are not amongst parts that are user friendly to replace and we suggest you service the unit.


We would suggest contacting technical support, Acer Service and Support, in your region for further assistance with this issue.


Good day

Service and Support Videos

Welcome, Guest

Not A Member? Register
Member Highlight

The Acer Community team would like to congratulate JordanB for his recent promotion to ACE.   Thank you JordanB for your help in the forums.   You have certainly earned this promotion!

ACE Pioneer

Did you know?

Acer Community is also available in the following languages:

We use cookies to ensure that we give you the best experience on our website. If you click below on the continue button, you agree to our use of cookies. Please click here if you would like to find more information about these cookies or change your cookie settings.