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10-24-2013 07:20 PM - editado 10-24-2013 07:37 PM
em 10-24-2013 09:18 PM
Same thing happend to me 3 days after I bought it. After speaking to customer service they suggested that you press the power button until it shuts off. (try this 3 times and the computer will go into a recovery mode).
You will still have an option to keep your files, but the computer will auto fix itself. At least it worked for me.
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