2013 Archives

[Vegatron]

Hey

This is a new laptop that I got a few days ago, and I am having issues with the touchpad. I am now using usb mouse becouse the touchpad mouse isint working. The following shows in the device manager:

When going in properties, it says This device is not present, is not working properly, or does not have all its drivers installed. (Code 24).

I have tryed installing different ELan drivers to fix it, but with no success. What should I do?

[Charitha]

Hi,

Did you try out the "Fn+F7" ,  which is using for enable & disable the touch pad.

Thanks

[Vegatron]

Yes, and it doesnt do anything. When I remove the usb mouse, the pointer just dissapears.

[Charitha]

Still your picture not view for others. there fore it is little bit dificult to get a understand about the issue. What is the O/S that you installed? Isn't it work without the touch pad app? 

[Vegatron]

I have Windows 8 installed. The mouse works just fine with the usb mouse, but I want to use the touchpad because this is a laptop, there for I want to use the touchpad too.

[Charitha]

Hi,

I mean that the touchpad should work with generic driver without any other synaptic or Elent applications + Drivers. It is better if you can try out with Linux live DVD. If it happening the same issue, it is better to contact acer authorized service centre in your area.

Thanks