2013 Archives

[sorine]

I just purchased an Aspire One AO756 in Thailand. I am trying to contact Support, phone or email. It will not validate my serial number nor my SND. The reason I am trying to contact Support is that the notebook did not come with Recovery Management installed and it does no have a dvd drive.

Thanks for your help.

Sorine

[Acer-Tommy]

Please review this article:
http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

[sorine]

That's all good and well but it doesn't answer my problem with validation. An swer which I assume you don't have. As forthe links you provided re recovery--I've been there. The problem I have is that my machine does not have an optical drive and it did not come with recovery disks nor does it have a hidden recovery partition. So what was Acer thinking (if they were) regarding recovery? Doesn't make sense!! 

sorine

[Acer-Tommy]

All Acer systems ship with a recovery partition and eRecovery software.  Specifically so that our customers can create their recovery media and/or use the recovery process outside of Windows.  Why the system you have does not have EITHER of these things  ... I would not speculate.

If you would like someone to address the validation error on the serial number, please list the URL where you are getting a validation error. 

[sorine]

I'm trying to go here:

http://acer.custhelp.com/app/pre_ask_launch

Again... support will not validate either my serial number or my SND. 

[Acer-Tommy]

That is a United States URL, and you are attempting to enter a serial number from Thailand which may not be a shipping model in the United States.

If you would like to contact support in Thailand, please use the Service Locations link below.

[sorine]

You know, dealing with Acer Support is like dealing with Microsoft and the "Game of Thrones". It's around and around in a circle and through the hoops. Yes,  I bought the machine in Thailand and I went to the Thailand support site and tried to access email support but they say I am not a user. Take a look... go find how you become a user. Their Technical Support services has been down for a week. So I just sent an email to the listed email address for Acer-Thailand. Knowing Thailand as I do, there will be a response in a week or two or not at all. All of this to try to get a serial or SND number validated so I can get some answers as to what I should do since this machine did not come with any Acer e-recovery software. It didn't come with any Acer software at all. The hidden partition is there but the software isn't. That's my perplexing problem!

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Oops... here's an update: The email I sent to acercare@acer.co.th just came as "undeliverable". It was the contact address posted on the site. Hoops and hoops!